Refunds & Exchange
Once you have booked an Experience and received a booking confirmation, any cancellation and/or rescheduling is subject to the policies of each specific Experience, as listed in the Website regarding the description of your Experience. If you fail to appear on your booked date or to cancel and rebook in accordance with the cancellation and rescheduling policy listed for your specific Experience, (i) Follow Me Macau shall have no further obligation to you, (ii) you shall not be entitled to a refund or exchange, and (iii) your Experience will be considered fully redeemed and booked.
Certain Experiences are very weather dependent. You should not assume that weather conditions will result in a cancellation of a booked Experience. If you fail to appear for a booked Experience that has not actually been cancelled by you or the Experience Provider:
- Follow Me Macau shall have no further obligation to you
- You shall not be entitled to a refund or exchange
- Your Experience will be considered fully redeemed and booked.
Always contact the Experience Provider with any questions regarding weather conditions. All Experiences cancelled by the Provider due to weather conditions will be re-booked, subject to availability, without any further charge to you.
Providers may cancel booked Experiences without notice for reasons including but not limited to weather, mechanical or equipment problems, malfunctions or unavailability, venue issues, celebrity illness or other no-shows. In such event, you shall be entitled to re-book or exchange such Experience in accordance with these Terms and Conditions. Follow Me Macau shall not be responsible for any losses, damages, expenses or liabilities you incur in connection with a cancelled Experience.
If your initial payment was made via bank transfer, the refund will be processed after we file the refund. It usually takes 10 -20 working days.
If you paid by credit card, it usually takes 10 – 15 working days, or up to 30 days for certain banks, for you to receive the refund in your account.
If after these time scales you have still not received your refund, please email firstname.lastname@example.org.
Bank Fees & Charges:
Note that for Banks abroads refunds will be charge 100 HKD/MOP.